About Hero

Who we are

This policy explains how certain members of the Oxford Gene Technology (OGT) Group controls and processes personal data.

Those members are: Oxford Gene Technology IP Limited (company number 03845467); Oxford Gene Technology (Operations) Limited (company number 03845432); Oxford Gene Technology Limited (company number 03043815) and Cytocell Limited (company number 04231155).

The registered office of Oxford Gene Technology IP Limited, Oxford Gene Technology (Operations) Limited and Oxford Gene Technology Limited is Unit 5, Oxford Technology Park, 4A Technology Drive, Kidlington, Oxfordshire, OX5 1GN.

The registered office of Cytocell Limited is 418 Cambridge Science Park, Milton Road, Cambridge, CB4 0PZ.

Oxford Gene Technology (Operations) Limited, which is the principal operational company, is registered with the ICO (Registration Number: Z1929696).


What this privacy policy covers

This policy covers how we process personal data, including information related to your use of our website and also if you contact us with a view to doing business with us as a supplier or customer.


Personal data we collect and how we use it


The personal data we collect depends on the context of your interactions with us and on the choices you make, for example your website privacy settings. We will only use your personal data where we have a valid lawful basis to do so.

We automatically record information in our server logs from your browser, including your IP address, country, and the pages you request.  We use this information to analyse our site's usage in order to improve navigation and offer more popular content.

Informing you about our products and services

We may collect the following personal information when you complete our application/registration and quotation forms, when you request information from us (for example a service request), when you complete an online marketing survey, when you enter promotions, and when we meet you or make contact with you:

  • Name
  • Email address
  • Details of the institution you work for such as name, department and postal address
  • Demographic information such as postcode, preferences and interests that relate to your field of work
  • Other information relevant to customer surveys and/or promotional offers

We keep this information in a database and use it to contact you when we believe we have goods, services or information that will be of interest to you. We may contact you from time to time by email, phone or mail for market research purposes. We also use it to manage your organization’s account with us and to supply goods and services you have requested from us.

Our lawful basis for using personal data in the manner described above is that the data processing is necessary for legitimate business interests pursued by the relevant members of the OGT Group.

Provision of personal information is not a statutory or contractual requirement and you are under no obligation to do so, failing to provide personal data will not lead to any withdrawal or refusal of services.

Managing client accounts

In addition to the data processing described above, if you request products or services from us, we will process the personal data described above and your account and payment information in order to provide you with our products and services.

Our lawful basis for using personal data in this way is that the processing is necessary in order for us to perform our contractual obligations or to take steps in advance of entering into a contract.

Business contacts

If you provide us with personal data and other information with a view to working with us or to providing services to us, then we may hold and use such information for any reasonable purpose that is compatible with the basis upon which it was provided. This may include combining it with other information that we hold, that you provide or which is publicly available.

Our lawful basis for using personal data in this way is that the data processing is necessary for legitimate business interests pursued by the relevant members of the OGT Group.

Prospect identification and market research

We may obtain personal data through online prospect identification and market research. For both of these activities only publicly available information will be used.

If we obtain your personal data through online prospect identification and/or market research we will provide you with privacy information with the exception of instances where this would involve disproportionate effort to the OGT Group.

Sharing personal data

We do not rent or sell or provide your personal data to any other person except as set out below or except as obliged by law or by the order of any competent body.

We may share your personal information with third parties where we are required to do so by law or where necessary in order to provide you with our services or where we have another legitimate interest in doing so that is not overridden by your interests and fundamental rights.

We may also use third party service providers in order to undertake the processing of personal data for us. Where we outsource any task, whether inside or outside of the EEA (e.g. telesales, sales via distributor and mail shots), we oblige the service provider to use your personal data only in accordance with our specific instructions and in compliance with the General Data Protection Regulations (GDPR).  

To the extent reasonably necessary, we may provide your personal data to anyone who buys or offers to buy our business or business assets.

In connection with its lawful processing, any member of the OGT Group covered by this policy may pass your personal data to any other such member Group and from time to time your personal data may also be shared with any other affiliate of Sysmex Corporation, the parent company of the OGT companies.

Retention of personal data

We will only retain your personal information for as long as is necessary to fulfill the purposes we collected it for, which includes satisfying any applicable legal, accounting or reporting obligations.  For example, if you buy products or services from us then we may retain records of those transactions, along with associated information and correspondence, for legal reasons for a period of 6 years beyond the end of our contract with you. 

We will retain your personal data on file whilst there is an ongoing business relationship for such purposes of doing business. Annually we will review its database for instances where a person does not conduct business with us and is inactive (e.g. not opening any email from us for over 12 months), any such personal data will be removed from our database. 

Data transfers outside the EEA

We may transfer the personal information we collect about you to countries outside the EEA in order to perform our contract with you. We will only do so where the country concerned has been deemed by the European Commission to provide an adequate level of protection for your personal data or where other appropriate safeguards are in place.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and store.

The transmission of information via the internet is not completely secure. Although we will act reasonably to protect your personal information, we cannot guarantee the security of the information transmitted to our site and you acknowledge that any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access or inadvertent disclosure.



A cookie is a small file that is downloaded on to your computer when you visit a website. Cookies are used by the vast majority of websites and can do a number of things such as remembering your preferences, recording your actions and counting the number of people looking at a website. Certain cookies may collect personal data, however, we also use some cookies that do not collect personal information but that do help us collect anonymous information about how people use our website. We use Google Analytics for this purpose. Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users' computers. The information collected by Google Analytics about usage of our website is not personally identifiable. The data is collected anonymously, stored by Google and used by us to create reports about website usage. View Google's privacy policy.

You can update your cookie preferences for using our site by either accepting or declining cookies using the options below. 

  • Accept Cookies
  • Decline Cookies

For further information on cookies visit: www.aboutcookies.org or www.allaboutcookies.org 


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

In order for us to keep our database as accurate as possible please notify us of any changes to your personal details, or if you become aware of any errors or inaccuracies, by contacting us at contact@ogt.com or write to us at Oxford Gene Technology, Unit 5, Oxford Technology Park, 4A Technology Drive, Kidlington, Oxfordshire, OX5 1GN.  


Direct marketing

You have the right to object to our holding your personal information for marketing purposes and to withdraw your consent for data processing at any time. In every e-mail/mail (e.g. newsletter, promotional offers, etc.) you receive from OGT we will give you the opportunity to unsubscribe to stop receiving subsequent e-mails/mails.

If your personal data is currently held on our database and you do not wish to receive information on future products/services from us please contact us at contact@ogt.com, or write to us at Oxford Gene Technology, Unit 5, Oxford Technology Park, 4A Technology Drive, Kidlington, Oxfordshire, OX5 1GN.  


Your rights as a data subject

Subject to certain conditions, you have the right under data protection laws to:

  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. We will need to prove your identity before we release any personal information to you.
  • Request correction or erasure of your personal information (unless we have the legal right to retain it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

If you wish to request a copy of the personal data we have on file for you or to exercise your other data subject rights please contact us at contact@ogt.com, or write to us at Oxford Gene Technology, Unit 5, Oxford Technology Park, 4A Technology Drive, Kidlington, Oxfordshire, OX5 1GN. 

Please be aware that if you ask us to stop processing your personal data in a certain way or to erase your personal data, and this type of processing or data is needed in order to provide you with goods/services or to facilitate your use of the website, then we may be unable to provide the relevant goods/services or you may not be able to use the website as you did before. This does not affect your right to withdraw consent to direct marketing, which can be exercised at any time without restriction.


Changes to this privacy policy

We may change this policy; the updates will appear on this webpage. Please check it each time you visit this website or provide us with any personal data.

We last updated this privacy policy on 03 January 2024.


How to contact us and complaints

If you have any questions about this privacy policy or any personal data which we hold about you, or if for any reason you are not happy with the way that we have handled your personal data, please contact contact@ogt.com, or write to us at Oxford Gene Technology, Unit 5, Oxford Technology Park, 4A Technology Drive, Kidlington, Oxfordshire, OX5 1GN.

If you are not happy with our handling of a complaint then you have the right to make a make a complaint to the Information Commissioner’s Office see: https://ico.org.uk/global/contact-us/