Banner Texture

Reporting to our Field Application Scientist (FAS) Manager, you will provide technical product support and customer training in North America (Canada and USA), supporting the sales team for OGT’s CytoSure® NGS and SureSeq™ Next Generation Sequencing (NGS) products in a pre- and post-sales capacity. This is a key role which requires a great deal of customer interaction, scientific understanding and empathy to the needs of the clients.

This role is suited to somebody who is keen to travel for a minimum of 50% of their working time to visit customers and attend exhibitions in the US and Canada.


Your duties will include:

  • Delivering training on OGT’s NGS products at customer sites including laboratory work and software installation and training
  • Providing ongoing technical support of NGS products, both wet lab and software
  • Working proactively with the North American Commercial team in a pre and post-sales support role primarily for NGS products
  • Understanding customer needs and application of products for NGS utilising continual learning of technologies, products and marketplace
  • Providing feedback to Marketing and R&D teams to help develop future products and keep corporate headquarters informed of North American technical trends
  • Working collaboratively with the Marketing, Commercial and R&D teams to ensure the highest levels of customer service to accounts


You will:

  • Hold a BSc degree or equivalent as a minimum, up to PhD in a Scientific discipline
  • Have demonstrable hands-on experience in a wide range of molecular genetic oncology techniques in a laboratory including NGS
  • Have comprehensive knowledge and understanding of molecular genetics, NGS applications/ technologies, and NGS Data Analysis software. Microarray experience is desirable
  • IT literacy required and familiarity with bioinformatics a plus
  • Have a proven track record in NGS troubleshooting and customer service.  Demonstration of basic customer service skills at a minimum.
  • Use your scientific knowledge to engage with customers
  • Be highly adaptable, organised and a strong team player who can work with others to solve problems
  • Be an effective communicator both in writing and verbally with persuasive presentation skills
  • Have a strong understanding of CAP, CLIA and other North America clinical lab accreditations


In return you will receive:

  • Competitive salary
  • Company Bonus scheme
  • 401k Pension Plan
  • Healthcare Package
  • Life Assurance Scheme

Closing date for applications is 16 April 2021.

No agencies please

  • Share
All vacancies


Contact Details