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Reporting to our Field Application Scientist (FAS) Manager, you will provide technical product support and customer training in North America (Canada and USA), supporting the sales team for OGT’s CytoSure® NGS and SureSeq™ Next Generation Sequencing (NGS) products in a pre- and post-sales capacity. This is a key role which requires a great deal of customer interaction, scientific understanding and empathy to the needs of the clients.

This role is suited to somebody who is keen to travel for a minimum of 50% of their working time to visit customers and attend exhibitions in the US and Canada.

 

Your duties will include:

  • Delivering training on OGT’s NGS products at customer sites including laboratory work and software installation and training
  • Providing ongoing technical support of NGS products, both wet lab and software
  • Working proactively with the North American Commercial team in a pre and post-sales support role primarily for NGS products
  • Understanding customer needs and application of products for NGS utilising continual learning of technologies, products and marketplace
  • Providing feedback to Marketing and R&D teams to help develop future products and keep corporate headquarters informed of North American technical trends
  • Working collaboratively with the Marketing, Commercial and R&D teams to ensure the highest levels of customer service to accounts

 

You will:

  • Hold a BSc degree or equivalent as a minimum, up to PhD in a Scientific discipline
  • Have demonstrable hands-on experience in a wide range of molecular genetic oncology techniques in a laboratory including NGS
  • Have comprehensive knowledge and understanding of molecular genetics, NGS applications/ technologies, and NGS Data Analysis software. Microarray experience is desirable
  • IT literacy required and familiarity with bioinformatics a plus
  • Have a proven track record in NGS troubleshooting and customer service.  Demonstration of basic customer service skills at a minimum.
  • Use your scientific knowledge to engage with customers
  • Be highly adaptable, organised and a strong team player who can work with others to solve problems
  • Be an effective communicator both in writing and verbally with persuasive presentation skills
  • Have a strong understanding of CAP, CLIA and other North America clinical lab accreditations

 

In return you will receive:

  • Competitive salary
  • Company Bonus scheme
  • 401k Pension Plan
  • Healthcare Package
  • Life Assurance Scheme

Closing date for applications is 16 April 2021.

No agencies please

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